How long does it take to set up?
Signing up takes about two minutes and your CRM exists at the end of it. The setup page then walks you through your logo, connecting your mailbox, your own web address and adding your team. Most agencies are working properly on day one and finished within the week.
Can I move my existing clients in?
Yes, and we do it for you. Export your clients, owners, properties and notes from your current CRM as a CSV, send it to us and we load it in, so you can switch from one day to the next without typing anything again. If your current system will not give you a clean export, tell us on the demo and we will look at it with you.
Who owns our data?
You do. Everything your agency puts in belongs to you: contacts, owners, properties, documents, messages, and the workflows, templates and settings you build. Our
data processing agreement says so in writing. Your administrator accepts it the first time they sign in, and if you want a signed copy, we sign it.
Who is behind Sentira, and who do I call if something breaks?
Sentira is built and run by Nicki Price Real Estate, S.L., a Spanish company. The servers are at Hetzner in Germany, one of Europe's largest hosting companies. Support comes straight from the people who build it, by email or WhatsApp, not from a ticket queue.
Are there backups?
Yes. Everything is backed up automatically every day, on separate storage in Germany. If the server ever has a serious failure, the whole CRM can be restored from the latest backup.
Can we take everything with us if we leave?
Yes. From your setup page you can export your clients, activity, deals, properties, contracts, invoices and users at any time, as one JSON file or a spreadsheet per table, which any other CRM can import. Photos and uploaded documents are not in that export yet: ask us and we send them to you.
How much storage is included?
60 GB for photos, documents and files comes as standard. If you ever get close to it, we tell you well before anything needs to change.
Do my enquiries have to go through you?
On day one you forward them to a dedicated address so nothing waits for a mailbox to be connected. Once you connect your own mailbox, your enquiries go straight into your own inbox and the CRM reads them there. Until then, they pass through the platform's mailbox, and that mailbox is readable by our platform administrators. We say so plainly rather than hiding it.
Is the assistant going to say something stupid to my client?
It only ever works from your own stock and the facts on the card. It does not invent properties, does not quote a price it was not given, and hands over to your agent as soon as the client asks for a person or the conversation turns into a negotiation. Everything it sends is on the client's card in full, so you can read it.
What does the assistant cost?
What the AI models cost us to run it for you, plus 15 percent, as its own line on your monthly invoice. The minimum is €15 a month per agency, and an active agent typically comes to about €5 a month. A monthly limit pauses the assistant before a runaway month can reach your invoice, and your admins are warned well before that.
What happens when the free trial ends?
Nothing is charged and nothing is deleted. Your CRM stays readable for a week so you can export or pay, and then it pauses. A paused account keeps its data, so you can come back to it later or export it. We erase it when you close the account, or sooner if you ask us to.
Where is my data?
On a server we operate in Germany, at Hetzner, in the EU, backed up daily to the same region. Every agency is a separate company inside the application and every query is scoped to it. The
trust page says exactly what we can see and what we cannot.
What costs are there on top of the subscription?
Only the channels you switch on. WhatsApp runs on the official WhatsApp Business API in your agency's name, and Meta charges its own small fee per conversation. The phone assistant costs a few cents a minute for outbound calls plus the AI it uses; inbound calls cost only the AI. Email goes out from your own mailbox and costs nothing extra.
Does anything run on your personal accounts?
No. Your workflows, automations, templates and settings live in your agency's own account in the CRM, and your mailbox and WhatsApp number are your agency's, not anyone's personal account.
Is there a mobile app?
It runs in the browser and installs on an iPhone, iPad or Android phone from the home screen, like an app. Everything can be managed from a phone when you are out of the office.
Do you take a cut of my commission?
No. The price on this page is the whole commercial relationship.