One enquiry, followed to the end
Scroll through a night and a morning at an agency, as the CRM sees it.
The names are invented. The sequence is exactly what happens.
02:14 · SUNDAY NIGHT
An enquiry arrives from a portal, in Dutch.
The email is read the moment it lands. Name, phone, language, budget and the property reference come out of the text, and a client card is made. Bram has written before, from another portal, so his old card is found and nobody opens a second one.
02:14 · SAME SECOND
It goes to the agent who speaks his language.
Routing follows your rules: round robin, by language, or always to you. Tomas is on holiday, so he is skipped. Joost speaks Dutch and gets the card. Nobody is woken up. Nothing sits in a shared inbox.
02:15 · FORTY SECONDS LATER
The assistant replies, as your agency, in Dutch.
From your address, with your logo. It answers what it can from your own stock, asks the two questions Joost would ask, and never quotes a price it has not been given. The full reply sits on the card, so you can read exactly what was said.
08:30 · MONDAY
Joost opens a card that is already warm.
Budget confirmed, area narrowed, a second bedroom wanted for the grandchildren, and a request for a viewing on Thursday. The assistant stands down the moment he replies, and it stays down for as long as he is in the conversation.
11:30 · MONDAY
Three viewings booked, in one route, in his own calendar.
Pick the properties, and the CRM orders the route between them and puts it in Joost's calendar. Bram gets a confirmation in Dutch. Notes from the viewing go back onto his card from Joost's phone.
THREE WEEKS LATER
Reservation, deposit, commission split, invoice. No spreadsheet.
The deal records the reservation and the deposit, splits the commission between Joost and the collaborating agency that listed the property, and raises the invoice in your company's name. After-sales keeps the completion date and the utilities that come after it.
THROUGHOUT
Bram never found out we exist.
Your name, your logo, your domain, your mailbox, your letterhead. Sentira is not a badge in the corner of your client's screen. It is not anywhere on it.