Draft for legal review before launch. This text has been written to be readable and to describe what the software actually does. It has not yet been reviewed by a Spanish lawyer. Do not rely on it as final until that review is done.

Legal

Terms of service

Version 2026-09-11. These terms apply to Sentira. The seller is Nicki Price Real Estate, S.L., VAT ESB21803580.

1. Who you are contracting with

Sentira is provided by Nicki Price Real Estate, S.L., VAT number ESB21803580, registered at Calle Úbeda 6B, 03193 San Miguel de Salinas (Alicante), Spain ("we", "us"). You are the company that opens an account ("you", "the customer"). These terms are the whole agreement between us about the service, and they replace anything said in a demo or an email.

The service is sold to businesses. It is not a consumer product, and consumer withdrawal rights do not apply.

2. The service

Sentira is software delivered over the internet: a customer relationship system for estate agencies, with lead intake, an AI assistant, property records, a public website, portal feeds, deals, invoicing and related tools. We may change, add or remove features. If we remove something you materially rely on, we will tell account administrators by email at least 30 days before it happens.

3. Your account

You are responsible for everything done under your logins, and for keeping them secret.
You must give us accurate company and billing details and keep them current.
Each person who signs in needs their own login. Logins are not to be shared between people.
You must be entitled to use the data you put into the service, including your clients' personal data.

4. Free trial

New accounts get 14 days free. No card is required to start and nothing is charged during the trial. At the end of the trial, if you have not started a subscription, your account becomes read only for a further seven days so you can export your data or pay, and is then suspended. A suspended account keeps its data: we do not erase anything because you stopped paying. Start the subscription again and it is all there, or close the account and we erase it as described in clause 6.

5. Price and payment

The subscription is priced per person: 79 euro per month for the first person and 39 euro per month for each additional person, or 790 euro and 390 euro per year respectively. The current price list is always on the pricing page.
"People" means the user accounts that are able to sign in. Adding or enabling a person changes the amount from the next invoice, prorated for the part of the month they are there. Disabling a person reduces it from the next invoice.
All prices exclude VAT. Spanish VAT is added where it applies. A business in another EU country that gives a valid VAT number is invoiced under the reverse charge at 0 percent. Customers outside the EU are invoiced at 0 percent. You are responsible for the VAT number you give us.
Payment is in advance, by card or, on request, by bank transfer against an invoice.
If a payment fails we will tell you and try again. Your account keeps working for 14 days, and is suspended after that until the amount is paid.
We may change the price with 30 days' notice by email. A price change never applies to a period you have already paid for. If you do not accept it you may cancel before it takes effect.

6. Fair use of the assistant

The AI assistant is included on every seat, with a monthly allowance of model usage per seat that is several times what an active agent uses. If a company goes past its allowance the assistant pauses for that company until the first of the next month; we warn the administrators well before that happens. Nothing else in the service stops, and we do not send a metered invoice for it.

7. Cancelling

You can cancel at any time from inside the service. There is no minimum term and no cancellation fee.
Cancelling takes effect at the end of the period you have paid for. We do not refund the unused part of a period.
Export your data before the period ends. When the subscription ends, sign-in stops for your team, but nothing is deleted. Ask us and we will send you a copy or switch it back on.
To have it erased, close the account from the same page. Access stops immediately and everything is erased 30 days later. That is not reversible once the 30 days are up.

8. Suspension

We may suspend an account without notice if it is not paid after the grace period in clause 5, if it is being used to break the law, to send unsolicited bulk email, to attack the service or another customer, or if it is putting the platform at risk. Where we can, we will tell you first and give you a chance to fix it. Suspension does not delete your data.

9. Your data

Your data stays yours. We claim no ownership of it and we do not use it for our own purposes.
We process it only to run the service for you, on your instructions, under the data processing agreement, which forms part of these terms.
You can export it at any time without asking us.
We do not sell your data and we do not use it to train AI models.
You are the controller of your clients' personal data. You are responsible for having a lawful basis for holding it and for answering your clients' requests, which the software gives you the tools to do.

10. Acceptable use

You may not use the service to send unsolicited bulk email, to store data you have no right to hold, to break Spanish or EU law, to reverse engineer the software, to resell access without our written agreement, or to attempt to reach another customer's data. The assistant may not be used to impersonate a person in a way that misleads a client about whether they are talking to software.

11. Availability and support

We aim to keep the service available at all times and to make planned maintenance short and out of office hours. We do not currently offer a contractual uptime guarantee or service credits. Support is by email at hello@sentiracrm.com, in working hours, in English, Spanish or Dutch. To answer a support question our administrators may sign in to your account; see the trust page for what that means.

12. Intellectual property

The software, its design and its documentation remain ours. You get a non-exclusive, non-transferable right to use it while your subscription is live. Your name, logo and content remain yours; you give us permission to display them inside your own account and on the websites the service publishes for you. We will not use your name as a reference or a case study without asking you first.

13. Liability

Nothing in these terms excludes liability that cannot be excluded by law, including for death, personal injury, fraud or gross negligence. Subject to that, and to the maximum extent Spanish law allows: we are not liable for lost profit, lost business, lost sales, loss of goodwill or indirect or consequential loss; and our total liability in any twelve month period is limited to the amount you paid us for the service in that period.

The service is a tool. It does not give legal, tax or financial advice, and the text an assistant writes to your client is sent in your name and remains your responsibility. Check what matters before you rely on it.

14. Changes to these terms

We may change these terms. We will email account administrators at least 30 days before a material change takes effect. If you do not accept it you may cancel before it applies, and we will refund the unused part of any period you have paid for in advance.

15. Law and jurisdiction

These terms are governed by Spanish law. The courts of Alicante, Spain, have exclusive jurisdiction, without prejudice to any right you have as a business established elsewhere in the EU to bring proceedings where mandatory rules require it.

16. Contact

Nicki Price Real Estate, S.L., VAT ESB21803580, Calle Úbeda 6B, 03193 San Miguel de Salinas (Alicante), Spain. Email hello@sentiracrm.com.