Your data

Taking your data out,
and having it erased.

Leaving is a button, not a negotiation. You do not need to ask us, and nobody will phone you to talk you out of it.

Version 2026-09-11.

If you are an agency with an account

Take a copy first

1. Sign in to your CRM as an administrator.
2. Open Setup, then Billing, and scroll to Leaving.
3. Press Export my data. You get a machine-readable file of your clients, their activity, deals, properties, contracts, invoices and users. The same block takes one table at a time as a spreadsheet.
4. Uploaded files, such as logos, property photos and documents, are not in that export today. Email us and we will send them to you.

You can do this as often as you like while the account is open, and for 30 days after you close it.

Then erase the account

1. In the same Leaving block, press Close my account and confirm.
2. Access stops straight away for everybody in your company.
3. Thirty days later everything is erased from the live system: clients, activity, emails, deals, properties, contracts, users, your website and your uploaded files.
4. Backups containing it roll off within the same period.

The 30 days exist so that a mistake can be undone. Inside that window, email hello@sentiracrm.com from the administrator's address and we will put it back. After it, we cannot: there is nothing left to put back.

What we are obliged to keep

The invoices we raised to you, and the accounting records behind them, for six years. Spanish law requires that and it is not something we can waive. They contain your company name, address, VAT number and the amounts. They contain nothing about your clients.

If you are a client of an agency that uses Sentira

Your details are in that agency's CRM because you contacted them. The agency decides what happens to them; we only hold them on the agency's behalf. So:

• Ask the agency to delete your details. They can do it themselves, from your record, without us.
• If you cannot reach them, or you do not know which agency it is, write to hello@sentiracrm.com with the address or phone number you used. We will identify the agency, pass the request on, and tell you we have done so. We will not delete an agency's record ourselves without their instruction, because it is their record and not ours.

Deleting one person, not the whole account

An agency administrator or the agent who owns the card can delete a single client record from inside the CRM, including the enquiry emails and the messages attached to it. That takes effect immediately and rolls out of backups within 30 days.

Individual channels

• Your mailbox. Disconnect it under Setup, Mail. We stop reading it that minute. Enquiries already turned into client cards stay in your CRM, because they are your records.
• Facebook, Instagram and WhatsApp. Disconnect them under Social, or remove the app from your Meta Business account. We keep no copy of anything from those channels once the account is erased.
• The voice channel. Switch it off under Setup. Call recordings and transcripts are deleted with the rest of the account.

How long a request takes

Self-service actions are immediate. A request sent to us is acknowledged within two working days and answered within 30 days, which is the limit the GDPR sets.